Refund & Return Policy

Obvi offers a 90 day from the delivery date satisfaction guarantee for all powder and capsule products based on the following:

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DOMESTIC RETURN POLICY

If you have ordered a powder or capsule product from Obvi and decide the product is not for you, we can accept returns even if the product is opened. All returns must be requested within 90 days of the delivery date.

All items must be pre-approved for return by calling us at 

1-888-910-8338 Weekdays 9AM-6PM EST. Basically, if you simply send a product back without contacting us, we cannot facilitate a corresponding return.

Obvi will provide a shipping label to the customer. The refund is calculated as such: Customer total order minus a 20% restocking fee.

After processing, refunds take 5-10 business days to post in the customer's account. Refunds are issued to the credit used in the transaction. Any and all shipping costs are non-refundable.

 

Reshipments 

To be eligible for a reshipment on your damaged or incorrect item, you must first email us within 7 days of receiving your order at hello@myobvi.com to alert us of the damage along with a picture of the damage. We will ship out a replacement, if available. If a replacement is not available, we will refund the full purchase price of your item.  

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DOMESTIC RETURN POLICY - Apparel, Accessories and Gear

All sales are final on any apparel, accessories or gear from Obvi. We accept returns for refund or exchange for items damaged in transit.

INTERNATIONAL REFUND & RETURN POLICY (OUTSIDE OF THE USA)

“International” is defined as any and all countries outside of the United States of America.

All international sales are final and are under no circumstance eligible for refund.

Partial refunds & reshipments will be determinant on an individual basis.

Restrictions:

• We will provide and pay for a return label if the mishap (incorrect or defective item) is our error.
• Refunds are issued to the payment method used in the transaction. Any and all shipping costs are non-refundable.
• Any packages returned to us by the designated carrier because the customer was not available to receive the package or due to incorrect shipping information may be subject to additional shipping costs to reship.
• If a package is lost or damaged within transit, Obvi will reship it at no additional cost. Obvi will not refund an order if it is lost or damaged in transit.
• All orders marked as “Delivered” with valid tracking information cannot be refunded if the customer cannot locate the item. The customer will need to contact the shipping carrier directly on where the package was left.
• Any orders delivered to the wrong address due to a customer error are non-refundable. If an order has been shipped and a customer notices the wrong address, Obvi is not responsible for redirecting the shipment to the correct address or bearing the cost with changing an address mid-transit.
• We will only accept returns from purchases made on myobvi.com. If you purchased in-store or with any third party sellers, you must contact their customer service department to start the return process.